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customer’s satisfaction survey
2010 customer’s satisfaction survey
1. Help us improve our service
Please, take some minutes to complete this short survey. Your answers will be treated as confidential, and will be used only to improve the services, products, and solutions we offer. This survey will take you fife minutes approximately.
1.1 How long have you been using Pump Control SRL products and services? (*)
Less than a month
From one to three months
From three to six months
From six months to one year
From one to three years
More than three years
I have never used them
1.2 How did you get to know Pump Control SRL? (*)
Internet
Newsletter
Newspapers or magazines
Friends, colleges, or contacts
I do not know you
Other (please, specify)
1.3 Please, we would like to know your rating –from 1 to 5- about how our personnel has assisted you in the following points (5=excellent / 1=very poor) (*)
Select
5
4
3
2
1
Courtesy
Select
5
4
3
2
1
Empathy
Select
5
4
3
2
1
Friendliness
Select
5
4
3
2
1
Professionalism
Select
5
4
3
2
1
Patience
Select
5
4
3
2
1
Efficiency
Select
5
4
3
2
1
Resolution
2. Satisfaction
2.1 Please, we would like to know your rating –from 1 to 5- about products and solutions of Pump Control SRL (5=excellent / 1=very poor) (*)
Select
5
4
3
2
1
Productos y Soluciones PUMP CONTROL SRL
2.2 Compared to other alternatives of fueling control, telemetry, GPS, new line of solutions of Pump Control SRL running on web service is: (*)
A lot better
Something better
The same
Something worse
A lot worse
I do not know
2.3 How much satisfied are you about: ? (*)
Select
4
3
2
1
Price
Select
4
3
2
1
Quality
Select
4
3
2
1
Delivery time
Select
4
3
2
1
Customer service
Select
4
3
2
1
Technical service
2.4 Is there anything you would like to say to Pump Control SRL about prices, quality, delivery time, customer service, or technical service? (*)
Comments
3. Documentation
3.1 Please, we would like to know your opinion about technical documentation delivered (*)?
Very good
Good
Regular
Bad
3.2 Do you receive commercial documentation in due time and form? (*)
Always
Usually
Some times
Almost never
Never
4. Intention of use and recommendation
4.1 Have you ever recommended, or would you recommend products and solutions offered by Pump Control SRL to someone else?
Yes
No
4.2 Will you be buying or using our products and solutions again in the future? (*)
Sure I will
Probably, yes
I might, I might not
Probably, no
Sure I will not
4.3 What do you think about our web site? (*)
Very good
Good
Regular
Bad
4.4 Personal information (*)
Name Last name *
E-mail *
Company
Position
Phone number *
5. Do you want to leave us a comment or piece of advice? (*)
Comments
Last Update:
15/06/2010
NEWS
We are pleased to announce that Pump Control was present at ExpoLogisti-K 2010.9 K International Exhibition for Logistics and Goods Movement 10 to August 13 at La Rural.
see (+)
NEWSLETTER
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